Business Hours • Contacting Us • Order Status • Pricing • Payments • Shipping • Damage Claims • Shipping Errors
Cancellation • Returns • Refunds • Special Orders • Warranties • Refused Shipments • Installation
BUSINESS HOURS:
Our business hours are open Monday through Friday from 8:00am to 5:00pm Central Standard Time. After hours phone calls will be directed to a voicemail box. Be assured that your message will be addressed immediately on the next business day.
Similarly, while our website gladly accepts orders 24 hours a day, 7 days a week, your order will be processed on the next business day if received after 1:00 PM CST (our daily order cut-off) or on the weekend. All Internet orders are processed and filled in the order they are received during our normal business hours. We respond to all email messages during normal business hours in the order that they are received.
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For us to provide the fastest and best service possible for your Internet-related questions and inquiries, please use one of the email contacts provided below that best fits your needs and specific questions. We strongly recommend that you use our email contacts provided instead of calling Camo Headquarters directly.
Order status: orders@camoheadquarters.com
Sales support: sales@camoheadquarters.com
Phone: (877) 226-6437
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ORDER STATUS CHECKS:
We humbly request that you hold your order status check until such point as you have reason to believe that something may be delaying your order. As soon as we process your order, we will email the customer to let him or her know that we have received it. If you do not receive this email within 1 business day, please call or email to confirm that there is no problem. In the event that an order cannot be shipped in full within 10 business days of the order being placed, we will email the customer to notify him or her of the delay. We email tracking numbers for all products that ship from our facility. However, some items ship directly from the manufacturer. If the manufacturer provides us with a tracking number, we will email it as soon as it is received. If they do not do this as part of their standard process, we will not ask them for a tracking number until there is reason to believe that the order has been delayed.
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PRODUCT PRICING:
We work very hard to maintain low prices; however Camo Headquarters has no control over any unforeseen price or market changes. Camo Headquarters reserves the right to change pricing at any time without prior notice. Camo Headquarters will not be held responsible for any typographical errors on any product pricing, specifications, or services offered by any of its Internet sales-related companies.
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METHODS OF PAYMENT:
We accept only the following forms of payment for all Internet orders:
1. CREDIT / DEBIT CARDS: Visa, Master Card
NO COD ORDERS OF ANY KIND WILL BE ACCEPTED
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METHODS OF SHIPPING:
All Internet orders shipped inside the continental United States of America (the 48 states) will be shipped only to a physical address and will not deliver to any kind of PO BOX, FPO, or APO address. All orders will require an adult signature to be received regardless of its destination or method of payment. Camo Headquarters is not responsible for incorrect addresses provided on the order form. All credit and debit card information is fully verified for proper billing and cardholder information prior to shipping for security purposes.
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SHIPPING RATES (48 STATES):
Qualifying Internet orders shipped inside the Continental United States of America (the 48 states) will be shipped free. Free shipping does not apply to items requiring a freight quote (ie tuff blinds and tuff blind accessories). If any portion of your order is back ordered, the back ordered parts will be shipped with no additional shipping charge when they become available. Camo Headquarters reserves the right to change shipping rates at any time without prior notice.
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SHIPPING RATES AND METHODS (OUTSIDE 48 STATES):
Camo Headquarters will gladly ship Internet orders to anywhere in the world that FedEx or UPS will deliver. All Internet orders that are shipped outside the 48 states will be subject to standard FedEx or UPS shipping rates to your destination. Camo Headquarters will use the least expensive service available to your location. Camo Headquarters will email International customers a shipping quote and will not ship orders without shipping rate approval from customer. We require international customers to fax a photo copy of your credit card and driver's license to our fax line at (877) 226-6437. On the cover page, write the CC#, expiration date, internet order number, and name/address information (both billing and shipping addresses) to ensure accuracy in our process (the numbers on the credit card are particularly difficult to read on the fax.) List the items you wish to purchase and include a signature. This may be done before or after shipping quote.
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DAMAGE CLAIMS:
All products are shipped using carrier-approved packing materials and methods. Any visible or hidden damage to the package you receive should be brought to the attention of the delivery person or to the carrier immediately by calling their customer service number for claims. Make sure to get the name of the driver and have him sign off the package as damaged. Please file claim with the carrier the same day you receive the package from the carrier. All claims for damaged merchandise must be made with the shipping carrier and not Camo Headquarters. Please keep all shipping cartons and packing materials that you received with the damaged goods so the carrier can inspect the package based on you claims. Please keep in mind that Camo Headquarters can not initiate any claims with the carrier. The customer that received the package must make the initial claim. The reason for this is because the carrier will want to inspect the package based on your claims. Calling Camo Headquarters to initiate your claim will only serve to delay the claim process because we have no access to your damaged goods or the delivery driver information. If you need help with the carrier after you have made the initial claim with them please call us at (877) 226-6437 for assistance. Camo Headquarters is not responsible for any package damage claim made by the customer if not filed with the carrier within 24 hours of (or next business day after) delivery. It is the responsibility of the customer and not Camo Headquarters to keep all paperwork related with the claim filed by the customer.
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SHIPPING ERRORS:
If we ship you a package in error, please contact us within 72 hours (or next business day) of receiving your package to arrange for a pickup and re-shipment of the correct parts with no charge for shipping. If the order you received was placed incorrectly and you wish to return the parts to Camo Headquarters (if returnable), contact us for an RGA number. Any package that is returned for any reason not accompanied by an RGA number will be refused. All returns are subject to a standard 25% restocking fee. Return freight is non-refundable for improperly placed orders. Please make sure you are ordering the proper parts that fit your application. If you have any questions about your order, or if the description provided about the products is unclear, please call us at (877) 226-6437 before placing your Internet order.
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CANCELLATION OF ORDER: (order which has not shipped yet)
If a customer wishes to cancel an order (provided it is not a special order), it is the responsibility of the customer to cancel the order prior to the order being manufactured, assembled, built or shipped. If a customer cancels an order after the product has been shipped, manufactured or assembled (if special order), the customer is subject to our RETURNING OF ORDER policies. If the order has not shipped, been manufactured or assembled a 100% refund with a $20 processing fee will apply. It is up to the customer to find out if the order is a special order!
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RETURNING OF ORDER: (order which has shipped)
Camo Headquarters will gladly accept eligible returns within 10 days of receipt as long as the part has not been installed. No product will be considered for refund or exchange if it is more that 30 days after invoice date. All returns must have return goods authorization (RGA) number issued before any return or credit can be issued to the customer. No returns are accepted on used, installed items other than a warranty (if any) claim for a manufacturer defect.
Upon receipt of an RGA, the customer is 100% responsible for the safe return of the products to the address provided with the RGA. Camo Headquarters accepts no responsibility for returned products unless the customer can prove that they were safely returned to the address provided for returns. This means that the returned goods MUST be fully insured for full retail value and a tracking number be provided by the shipping company.
Shipping charges on all returned products are non-refundable. It is the sole responsibility of the customer to verify that the parts purchased are the correct parts for you application prior to the installation of the parts. Camo Headquarters will charge a 25% restocking fee for ANY and ALL returned items (if returnable). ABSOLUTELY NO RETURNS ON ANY SPECIAL - ORDER / BLOWOUT SPECIALS / SUPER SALE SPECIALS. All returns must be pre-approved, with an RGA number clearly displayed on the box the box in which the parts are shipped. Camo Headquarters reserves the right to have the customer ship their warranty claim directly to the manufacturer. All returns must be received within 15 business days after the RGA number is issued; otherwise the return will be refused, and the RGA becomes void. The RGA number does not imply a replacement or refund of any kind, but only that we will inspect the product based on the claims you have made. A refund, exchange, credit or core charge refund will not be considered until all related items, hardware, and accessories have been returned to Camo Headquarters and your claims have been fully inspected by our staff or the manufacturer. Original shipping, handling, customs or duty fees are non-refundable. A photocopy of the customer's sales invoice, a written explanation of the problem, and a contact phone number, must accompany all authorized returns. Customers must be aware and fully understand that they may be subject to inbound and outbound freight charges to handle and process their warranty claim. These freight charges are billed to Camo Headquarters by the manufacturer and will be passed on at that cost to the customer. All unauthorized returns of products will be guaranteed to sit on a shelf indefinitely or longer.
REFUNDS:
All approved refunds will be paid either by company check, credit card or account credit to be done solely by the Camo Headquarters staff. All refunds will be totally consummated (paid) within 30 business days of being approved for refund.
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SPECIAL ORDERS:
All special order items will be charged in full at time of order. All special order items will be processed in the most efficient and timely manner possible. Camo Headquarters cannot and will not be held responsible for delays beyond their control. No cancellations, refunds, exchanges or credits will be honored for any special order or custom built items. It is the customer's responsibility at the time of ordering a special order to obtain an estimated time of arrival. The approximate time of arrival is just that - APPROXIMATE . Camo Headquarters will not be held responsible for specific ship-to or receiving dates of your special order. Refusal of a special order shipment does not constitute your right to a refund of any kind whatsoever.
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ORDER SHORTAGES:
It is the sole responsibility of the customer to contact Camo Headquarters within 72 hours of delivery date to report missing parts or incomplete shipments. No claims of any kind for product shortage will be honored if filed after 72 hours of the delivery date. No exceptions will be made.
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PRODUCT WARRANTIES:
All merchandise distributed by Camo Headquarters is subject to the manufacturers' warranties only (if any). Some special order, or custom-made parts are sold "as is" without any type of warranty, expressed, written, implied, or assumed. It is the responsibility of the customer and not Camo Headquarters to verify product warranty (if any) information. No labor inconvenience or damage charges are included in any guarantee or warranty claims. We will gladly assist you in handling warranty claims, but reserve the right to require you to deal with the manufacturer directly. Be aware that many manufacturers' warranties cover only the repair and not the replacement of a defective item at the sole discretion of the manufacturer of the product. Shipping charges to and from the manufacturer for most warranty claims are often non-refundable. It is the sole responsibility of the customer, and not Camo Headquarters to retain any sales invoices to assist in processing warranty claims.
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REFUSED SHIPMENTS:
Refused shipments (without prior approval) are automatically subject to a 25% restocking fee plus return shipping charges. Orders that are undeliverable and re-shipped to the customer are subject to shipping charges (at normal shipping rates) and/or a restocking fee of 25%.
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LEGALITY OF PRODUCTS SOLD:
Camo Headquarters does not guarantee the legality of any products we sell. Some parts sold by Camo Headquarters may void the warranty (if any) of the vehicle on which you are installing the parts. It is the customer's responsibility to check with local, state, federal laws, and manufacturers before ordering any products from Camo Headquarters.
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INSTALLATION OF PRODUCTS:
Camo Headquarters strongly recommends that a trained professional install all parts. Improper installation of any part may void the warranty (if any) and cause injury.
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YOU AND YOUR CREDIT:
All orders are filled in the order they are received based on the correct information provided and our ability to verify the information with the issuing bank. It is the sole responsibility of the customer to provide Camo Headquarters with accurate ordering information. The reason we are able to offer such low prices and flat-rate shipping on our web sites is because our Internet server and limited Internet staff automates most of the functions that are normally performed by our regular staff. This reduction in overhead is the savings that we pass on to you.
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RIGHT OF SERVICE:
Camo Headquarters reserves the right to refuse sales or service to anyone, at anytime, for any reason without explanation if we feel this is in the best interest on Camo Headquarters as a company and its customer base as a whole.
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